Category Archives for Uncategorized

Business Owners’ Biggest Mistakes: Do You Have a Succession Plan or Exit Strategy?

Business Owners’ Biggest Mistakes In our continuing series about the biggest mistakes we see from business owners, The Alexander Group takes a look at the failure of some business owners to hold themselves accountable. There are ways to escape those personal, protective bubbles to help ensure the owner makes the smartest decisions possible—reaching beyond the […]

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WHAT HAT ARE YOU WEARING?

WHAT HAT ARE YOU WEARING? WHAT HAT ARE YOU WEARING? Have you ever heard your staff muttering, “I don’t know where he is coming from!” This is very common– and the more roles the owner has in a company, the more opportunity there is for miscommunication to occur. If you are the owner of a […]

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PRESENTING YOUR PRICE INCREASE

PRESENTING YOUR PRICE INCREASE PRESENTING YOUR PRICE INCREASE. When I knew that I needed to increase my labor hourly rate, I chose to do a calculation of what my actual costs were and added an appropriate margin. The result I came up with was an unrounded amount (not an even number ending in .00), and, […]

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7 STEPS BEFORE SIGNING A LETTER OF INTENT

BEFORE SIGNING A LETTER OF INTENT BEFORE SIGNING A LETTER OF INTENT. Buying and selling a business can be a daunting task. If you’re planning on selling your business, take a moment to explore these 7 steps to follow before you sign a letter of intent…! If you have a party interested in buying your […]

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DO NOT LET CUSTOMERS WASTE YOUR TIME

DO NOT LET CUSTOMERS WASTE YOUR TIME DO NOT LET CUSTOMERS WASTE YOUR TIME. Salespeople who are not aware of their cost to the company and themselves may not pay attention to the amount of time they are investing in customers relative to the sales generated. I recently analyzed the amount of time spent servicing […]

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YOU HAVE THE POWER TO MAKE CUSTOMERS HAPPY

THE POWER TO MAKE CUSTOMERS HAPPY THE POWER TO MAKE CUSTOMERS HAPPY. Would you love for your team to take on more responsibility? Tell them, “You have the power to make a customer happy!” Not only does this approach help you as the business owner deal with fewer problems, it also has the effect of […]

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ATTITUDE ADJUSTMENT

When a part of your journey does not go as you had hoped, don’t allow it to get you down. Sure—it is disappointing, but if you allow yourself to enjoy the journey and not focus on the negatives, you will be less stressed. You will have a positive impact on your people and the outcomes […]

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HOW TO STOP ANNOYING INTERRUPTIONS

Do you keep regular office hours? If you don’t, you’re making it easier for people to interrupt you, and harder for yourself to get things done. I assume that you spend time in your business. Probably a lot of time, and maybe more time than you’d like. When I say “keep office hours” I don’t […]

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CREATE A PLANNING TEAM FOR DECISION-MAKING

In a small or medium-sized business, it’s common to be the only one making decisions about every aspect of your company– thus the saying, “it’s lonely at the top.” No matter how large or small your business is, being the sole decision-maker for the company can be difficult and may impede your company’s success. It […]

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ARE YOU CHOOSING CHORES?

Think about the time you wish you had to spend time with your kids (or your spouse, or even yourself). Do you wish you could attend their events, play with them and enjoy time doing fun things? Many of us are busy enough at work as it is. If we are also doing work on […]

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