New Paragraph

Is It Time for Business Growth?

Oct 11, 2021


While all new business owners and founders cross their fingers for overnight success, the truth is that most new ventures or startups need to clock some serious hours to ensure business growth. Scaling up is complicated, intensive, and often pretty frustrating, but it’s also the foundation of serious return on investment.


Growing or Scaling?


First, it’s essential to understand the differences between growth and scale. When your business grows, the revenue and profits of your startup expand at a similar rate. Think about when you expand your client base — you’ll also need to spend the money to hire more staff to meet that demand.


On the other hand, scaling doesn’t need a financial investment for growth: Revenue rises, but not operating costs. This means that small bootstrapped firms don’t necessarily have to spend big money to see significant results.


When Is It Time to Scale?


The next question many business owners and founders ask themselves: Is it the right time to scale up? Choosing to scale too soon could put a massive strain on business processes, and research shows that premature scaling can lead to slow long-term growth — to the tune of 20 times slower than those startups who scale at the right time. 


Below are the signs to look for that the timing is right for scaling up:


Staff


Your team is integral for your scale-up success. Are they ready to innovate? Will they be prepared for exponential growth? Could they take on additional roles to help allocate the increased workload? If the answer to these questions is “yes” that’s a good sign.


Milestones


When you created your business plan, you likely identified KPIs and goals that would indicate success. If you’re blowing these milestones out of the water and you’re ready for a new challenge, consider that the time is right for scaling.


Cash Flow


What’s your profit margin looking like these days? If you needed to invest money in your scale-up process, would your cash flow suffer? What would you do if the scale-up didn’t work and you took a financial loss? These are also important questions to think about.


Solid IT Infrastructure


Startups are increasingly turning to tech tools and software to support scale-ups. Does your current workplace have the literal bandwidth to support your IT strategy as you scale? You need to ensure that work continues without disruption.



How Does Scaling Work?


  1. Start with a strategy — it doesn’t need to be complicated and complex, but it does need to be clear and concise. Set quarterly and annual goals, analyze the market, and any information about investors if applicable. Don’t be shy about asking mentors, advisors, or business coaches for guidance if this is your first scale-up.
  2. Invest in tech that helps reduce the labor required to scale. Tools like customer relationship management software, enterprise resource planning systems, and collaboration tools will streamline admin processes that can take your team away from focusing on high-value stocks that directly impact business scaling.
  3. Outsource the tasks that can be completed by an outside partner, like marketing, website development, accounting, and graphic design. While large companies usually fill these rolls in-house, smaller startups don’t have the luxury (or the revenue) to do that. It’s a wise investment to lean on other experts.
  4. How will anyone know about your startup scaling if you don’t make noise about it? Amp up your marketing to send a message about your big moves with content marketing, social media strategies, and even influencers that act as ambassadors for your brand.
  5. Once these pieces of the puzzle are in place, hire strategically. The ultimate goal is for startup founders or business owners to trust that they could walk away for a beat and things will still run smoothly. Look for leaders that will support your scaling initiatives and effectively manage without you having to step in.



Balancing work and personal lives is always a challenge. It comes with a great deal of additional stress for a business owner as one spills into the other. By investing in a business coaching company, you can receive guidance with both sides of the equation and knowledge with which you can better balance them.


Coaching is highly beneficial for private business owners who haven’t reached the point of featuring a board of directors but who need help navigating problems as they arise. A common issue is that less experienced owners tend to focus on the problem itself instead of fixating on its source. Sometimes addressing a predicament on the surface isn’t enough, and it will merely keep returning for as long as the root issue remains. It is critical, then, to understand why the problem exists in the first place.


Business owners who want real help to improve themselves and their business can benefit significantly from hiring a business coach. Some owners still haven’t worked everything out, and are in the process of putting together their ideal vision, not just for their business but also for their lives.


The Alexander Group’s small business coaching can help identify that vision and how best to transform the business to support it — contact us today to get started!

06 May, 2024
Beating the summer heat in a warehouse requires a proactive approach to addressing environmental and human factors. By optimizing ventilation, investing in insulation, implementing efficient cooling systems, and promoting heat safety practices, warehouses can maintain comfortable working conditions even in the face of soaring temperatures. Dean Branson was one of the first clients of The Alexander Group when our firm started in 2007. Dean was a partner at his independent insurance agency, Midwest Agency. At the time, Dean didn't necessarily realize he needed a business coach, but he did know he needed help because he had a big problem. An Agency in Crisis Seventeen years ago, Dean focused on sales, while his business partner handled most of the administrative duties of the agency. However, his partner had a sudden and severe heart issue requiring surgery followed by a lengthy recovery period, leaving Dean with the responsibility of running the business side of the agency, too. Thrust into his new role as business manager, he was shocked to discover the business was in serious financial trouble. Accounting and tax issues were so serious that the future of the entire agency was in doubt. As Dean looks back, he is grateful that he connected with Cornell Meyer, founder of The Alexander Group. First, they applied some forensic accounting to examine whether any fraud occurred. After working with a CPA, Dean and Cornell concluded that Dean's partner had mismanaged the finances. Cornell worked with Dean over the next few years to unwind the partnership and get each party what they needed. Ultimately, they ended the partnership with little disruption to employees and customers. In 2011, the partnership officially concluded, and Dean was ready to take Midwest Agency to new heights. The Next Chapter, Improving Financials Next, Cornell and Dean focused on improving financials. It was one thing for Dean to unwind the business from financial troubles and another to build it bigger, better, and more robust. After a dire banking crisis, that year marked a challenging period for small businesses. Many banks were hesitant to give small businesses loans, especially small businesses in the professional services sector, like insurance. Nevertheless, with TAG and Cornell's help, Dean and his team worked to restructure debt, hire new people, improve sales and marketing, and streamline HR. Considering An Exit Throughout the next ten years, Dean began to think more deeply about what an exit plan could look like and how to shape the company's future. Initially, the plan was that his daughter Bailey would take over the company. While both felt good about that succession plan, they were still open to other opportunities. In 2021, Dean researched industry mergers and acquisitions and put word out that he was open to offers leading to a potential deal with a private equity (PE) firm out of Chicago. The process of vetting the offer helped Dean learn his priorities while exposing some improvements his business could make. He and Cornell uncovered an internal opportunity to renegotiate legacy contracts and ultimately realize an additional $100M in agency profit. Dean declined the offer from the PE firm when he concluded it was too low and the risk too high for his employees, who would have been left vulnerable to layoffs. However, the process of vetting the PE offer with Cornell made a stronger and better Midwest Agency.
08 Mar, 2024
Have you been having trouble sending out bulk emails and email blasts recently? Are you suddenly having deliverability issues with clients and vendors you've been emailing for years? If so, you're not alone — Google and Yahoo rolled out new DMARC requirements in February, creating headaches. We have heard that many of our small business owner clients and their IT departments are having such headaches.  To investigate this issue, we have leaned on IT expert and long-time TAG peer board member Fred Moore of Moore Computing. Fred has walked us through changes to DMARC and offers advice on how small business owners can get their emails back into the inbox. While DMARC changes have thrown many into a temporary tailspin, the changes represent a move to safer and more secure email communication for all parties. Let's discuss what small business owners need to know about DMARC, how they can ensure their emails reach customers' inboxes, and how to keep their business digitally secure. What is DMARC? Cybersecurity measures are similar to cars: most of us drive one daily, but most are unable to lift the hood and understand exactly how it runs. Most of us rely on cybersecurity measures to keep our businesses safe online, but we may need help understanding the technical elements that keep us safe. That said, all small business owners should have a general background in cybersecurity, and DMARC is a great place to start. DMARC stands for "Domain-based Message Authentication, Reporting & Conformance." The idea behind DMARC is to limit the volume of scams and phishing on the internet. DMARC works with SPF and DKIM. SPF (Sender Policy Framework) is a list of services and servers that are authorized to send emails on behalf of your domain, and DKIM (DomainKeys Identified Mail) is a digital seal that verifies the content of your email hasn't been altered or tampered with. DKIM is also able to withstand email forwarding, whereas SPF can not. Senders and Recipients At its core, DMARC validates the authentication of the sender of an email message. When there are deliverability issues with a message, it usually falls back on the sender. Small business owners know the importance of getting marketing campaign emails and other communications into their customers/clients' inboxes; to accomplish this, it is crucial to follow all protocols to ensure you have the best chances to reach customers' inboxes at an optimal place (i.e., not the spam folder), and avoid spam complaints. How does your email make its way to recipients? It follows a basic flow: ● The email is composed and sent ● The sending mail server will add DKIM ● The email is sent to the recipient's server ● Validation tests begin, checking DKIM, SPF, and DMARC policies ● The email either passes, is quarantined, or is blocked/deleted ● If the email passes, it goes through the recipient's user filters and inbox rules
11 Jan, 2024
Running a small business is a challenging task. It requires dedication, hard work, and juggling multiple responsibilities. Often, small business owners try to cut costs by taking on tasks themselves, even if they are better off calling a professional. While the intention may be to save money, the reality is that DIY can lead to costly mistakes and legal pitfalls. Let's explore the common mistakes small business owners make when they opt for a do-it-yourself approach and why investing in professionals like lawyers, accountants, and general contractors is crucial for long-term success. The Myth of Saving Money Many small business owners believe that handling tasks themselves will save them money in the long run. However, this is often a misconception. While it may seem cost-effective initially, the lack of expertise and knowledge in critical areas can lead to costly mistakes that can ultimately hinder the growth and profitability of a business. The Value of Professional Services Professional services, such as lawyers, accountants, advisors, and general contractors, bring expertise, experience, and a deep understanding of industry regulations. They can provide valuable guidance, prevent legal issues, and help small business owners make informed decisions that align with their long-term goals. Most of the time, business owners don't consult with their advisors because they are wary of spending money on bills from their advisors on top of other expenses. The phrase "You can pay me now, or really pay me later" comes into play in these situations. Business owners should not be afraid to discuss money and bills from professionals with their advisors, and they should properly compensate advisors for their time. Complaining about spending a few thousand dollars to review a $20,000,000 contract can cost hundreds of thousands due to difficult payment and dispute resolution terms.  Protecting Your Intellectual Property Intellectual property (IP) is a valuable asset for any business. Failing to protect it can lead to brand confusion, loss of revenue, and legal battles. Trademarks, copyrights, and patents should be filed appropriately and protected to ensure exclusive rights to your brand name, logo, or product design. How Professionals Can Help Lawyers specializing in intellectual property can guide small business owners through filing the necessary documents and paying the required fees. They can conduct an IP audit to identify and protect essential assets, develop IP protection strategies, and enforce IP rights if violations occur.
More Posts
Share by: